![]() ![]() Repeat the same steps in 3 for the "Microphone" option under Camera.Without granting permissions to the Camera, you will not be able to video call on Spruce. If already set to Allow, then select the row and click on "Remove" so that permissions are set.To the right you should see a list of website or one website () and to the right will be a drop down menu.Go to Websites in top menu of box after Privacy.Now you are in your Safari Preferences menu: Click on Safari menu at top left of your Screen.To access Safari permissions for audio and video: You can check your version in Safari menu, about Safari and update from there if needed. Spruce video is supported on Safari version 12.1 or higher. Still have extra questions? Check out Google Chrome's support documentation here: User your camera and microphone If you select Ask, it will ask every time you do a call with Spruce instead of just automatically connecting. Change Camera and Microphone to say Allow (recommended).Below that you will see a list of websites that need access to your camera or microphone.You can set a default for all websites to Ask before accessing. ![]() Go down to " Privacy and security" Section and click Site Settings.At the top right of your browser, click the three vertical dots then select Settings.Still not working or want to make additional changes (like notifications) follow these steps: If you accidentally hit "block" and are trying to access a video call, click the video icon in the browser URL bar to open camera and microphone access settings. If you do not see such sliders, click into Site settings and enable them there. If you see sliders for Camera, Microphone, and Notifications, make sure they are all set to Allow.This will open your permissions setting for the website you are on.At top of browser to the left of the website URL and to the right of the refresh button you should see a lock icon, click that.If you are experiencing video calling difficulties, please ensure that you have not disabled camera or microphone access in the past: If this is the first time the app is trying to make a video call, or you have instructed Chrome to ask your permission for each call, make sure that you allow camera and microphone access when you are asked. If you are using Google Chrome, there are several ways to manage permissions relevant to video calling. Permission settings for Chrome (preferred) Finally, you can try switching to Safari if those don't help. If you are still having issues, please see below for steps on how to update your browser's permissions. ![]() If you have multiple wifi access points you may want to test the call quality in different areas of your workspace.Ĭheck your browser: Google Chrome is our preferred browser. If your computer has a wired connection be sure to test if that functions better, in which case your wifi might be the problem. Try using the opposite device than what you are on, for example move from computer to mobile and vice versa. Close out all other application so your computer runs faster. For an acceptable video calling experience, you'll need to have upload and download speeds of 8 Mbps or more, and a latency of 100 milliseconds or less. Check your Wifi speed at (after the initial test completes, click "Show more info" and you'll be shown your connection's latency times as well latency is "the delay before a transfer of data begins following an instruction for its transfer," meaning the time between the command to send data and when it is sent). If using Wifi, try and be close to your router or hard wired if possible. We have found that often mobile phones have better cameras and internet speeds than computers so try on your mobile device if you see quality is not great on your or your patient's computer. You can do this by going to your app store and searching for Spruce and seeing if there is an update.Ĭheck your connection: Video call quality will depends on a few factors such as internet speed and latency, device speed, and camera quality. Update the Spruce App: Next check to make sure you and your patient have the most recent version of Spruce downloaded from the App Store or Google Play Store. For your Microphone you should see the bar going to the right as it detects noise and you use the "Play Sound" to see if your Speaker is working properly. Here are quick tips to help:Ĭheck app settings: First we recommend going into your Spruce Settings under Video Calls to confirm the correct camera is selected. If issues persist, please message in app through Team Spruce. We have provided information below that will hopefully help you address and remedy any difficulties you are experiencing. We are sorry if you are experiencing issues with video calls. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |